Thank you for your purchase at Kelsey Dinoy Store. We value your satisfaction and are committed to providing a seamless shopping experience. Please review our detailed refund policy below to ensure clarity and transparency:
- Eligibility for Refunds: Refunds are available within 7 days of the purchase date. To qualify, the product must not have been downloaded. Refunds are only applicable if the product remains unused and the request is made within the specified period.
- Non-Refundable Items: Once a digital file is downloaded, it is no longer eligible for a refund due to the nature of digital products. We recommend reviewing product details and previews before making your purchase to ensure it meets your needs.
- How to Request a Refund: To initiate a refund request, please email us at refund@kelseydinoy.store with the following details:
- Your full name and contact information.
- The order number or receipt.
- A brief explanation of why you are requesting a refund.
Our team will review your request and respond within 2-3 business days. Please note that we reserve the right to deny refunds that do not meet the outlined criteria.
For further assistance or inquiries, feel free to reach out to our support team at cs@kelseydinoy.store. We appreciate your understanding and cooperation.